secondo me non ci siamo. Milano deve decidere se vuole avere un vettore hub o se non lo vuole avere. Se lo vuole avere deve dotarsi di infrastrutture di un certo livello, certo non si puo' trattare i passeggeri così. Peccato perche' gli aerei pare che siano ottimi, invece.
I’m safely back home after a lovely trip around the world. My final new flight experience, on Air Italy, was an interesting one.
I’ll use this post to paint the juxtaposition between Air Italy on the ground and Air Italy on the air, focusing today on the ground. To put it in most simple terms, it is like night and day.
The whole Air Italy ground game in Milan Malpensa needs some serious work. I stayed overnight at the Sheraton again and walked into the terminal about two hours before departure. The lines were horrifically long. An agent told me the system that prints baggage tags was broken, bringing the check-in process to stand-still.
I’ve been doing in-person check-ins this trip to try to survey the entire customer experience, but thankfully was not checking any bags and simply checked in for the flight on my mobile phone and instantly downloaded my boarding pass.
... continua sul sito con le foto
